The answer to this question ultimately depends on your LMS set up and training needs. Your LMS may need constant monitoring as learners onboard and progress through their training, or it may simply require someone to keep a close eye on issues as they arise.
Regardless, whoever is doing your LMS service should have a good grasp of the LMS technology as well as working knowledge of instructional design and your specific training program.
In our experience, LMS service includes tasks that fall into some or all of the following categories.
Common LMS Service Provider Tasks
General Maintenance and Monitoring
An LMS service provider will keep your LMS running smoothly by staying on top of routine maintenance tasks like:
- Keeping a close eye on any technical issues
- Registering and enrolling users
- Making sure learners can access their training, are getting notifications, etc.
- Running necessary reports
- Monitoring features and integrations for glitches
User and Admin Support
An LMS service provider simplifies user support by assisting learners with technical issues as well as routine help requests like password resets or course functionality.
Support may also include assisting managers or instructors with technical difficulties and directing content-related issues to the appropriate team member.
Onboarding Learners and Managers
Every organization has specific needs for onboarding learners. This can include populating custom fields; adding users to courses, groups or branches; and making sure learners get the proper notifications.
An LMS service provider finds the best onboarding solution, streamlines it, and carries it out whenever you need it.
Managing LMS Content
Populating or updating course content, resources, user information, custom notifications, certificates, and other LMS content are common tasks for your LMS service provider.
Maintaining the home page or public view of your LMS is also important, as is
managing news feeds and sending announcements.
Troubleshooting and Finding Solutions
As with any software, technical issues or limitations may arise with your LMS. Troubleshooting issues and finding solutions or workarounds are common tasks for an LMS service provider.
Managing Integrations and Customizations
Integration with your human resources system, ecommerce solution, or database may be required to meet your organization’s needs.
Your provider can help set up and manage customizations or integrations needed to keep your LMS running smoothly.
Liaison with Third-Party and LMS Services
Your provider includes the support of a knowledgeable liaison who can communicate directly with your LMS platform tech team and speak their language.
They should also serve as the bridge between you, your LMS, and any third-party services with which your LMS is integrated.
Recommending New Features and EdTech
Learning Management Systems regularly release new features and improve on existing ones. A service provider will inform you of any new features relevant to your LMS setup.
In addition, they will stay informed of new trends in education technology and make recommendations when such trends could benefit your organization.
What is LMS Service to Elearning Delta?
LMS service is what we do!
Hiring Elearning Delta to manage your LMS is like having your own L&D team at your disposal. Our experienced team does everything outlined above in an efficient and prompt manner.
We communicate directly with your team to ensure your LMS is optimized and running smoothly every single day. We offer several levels of maintenance and user support plans to meet any size organization.
