LMS User Support
Our LMS User Support Plans
Our clients trust us to communicate with their learners and customers on their behalf, and we take that seriously. Elearning Delta’s User Support Plans include end-user support through our personalized helpdesk platform, as well as customized knowledge bases. And end users aren’t limited to learners, they may also include managers or clients maintaining their own users on your LMS.
Our managed service plans include several levels of service and can be bundled for convenience. Most of our clients prefer to have an LMS maintenance plan in place alongside their user support plan. Learn more about our LMS Maintenance plans.
Help
Help button on your LMS
Requests routed to help desk
Personalized auto-response
Custom knowledge base
Communicate
Thorough discovery of your LMS
Clarification of content-specific questions
Regular updates on support inquiries
Dedicated support representative
Team
LMS and learning tech experts
Courteous and professional
Specifically trained to your content
Never outsourced
Help
Help button on your LMS
Requests routed to help desk
Personalized auto-response
Custom knowledge base
Communicate
Thorough discovery of your LMS
Clarification of content-specific
questions
Regular updates on support inquiries
Dedicated support representative
Team
LMS and learning tech experts
Courteous and professional
Specifically trained to your content
Never outsourced
“The team at Elearning Delta is knowledgeable, available, and action oriented, and is a great partner for us! They help us plan long term solutions for our curriculum and platform, as well as engage with us to solve technical issues that need immediate attention.”
Ranko Fukuda | Regional Director
CareerWork$
